Press Release
Chordiant Revolutionizes Enterprise Software Development, Improves Product Development Cycle by 6x with Jive Software
PORTLAND, OR, NOVEMBER 12, 2008 - Jive Software, the pure-play collaboration software leader, and Chordiant Software (NASDAQ:CHRD) today announced the success of Chordiant Mesh, the company's internal and external online community powered by Jive Clearspace and Clearspace Community. With Clearspace, Chordiant significantly shortened its product release cycles and improved product innovation by co-developing new products with its customers. Chordiant serves leading global companies with high-volume customer interaction needs. Its customers include leaders in insurance, healthcare, telecommunications and financial services. To date, Chordiant Mesh has more than 1,000 members, including representatives from more than 30 of its enterprise customers in more than 20 countries.
From the beginning, Chordiant had a big vision for Chordiant Mesh. The company wanted a better way to collaborate on product development and needed to solve the performance and customization issues it encountered with its previous solution and the company desired more functionality, including the ability to build a sense of community and connect people within and across the boundaries of its organization. Most importantly, Chordiant wanted to create an ongoing conversation between employees, customers and partners that would lead to a new, collaborative way of creating software products.
After evaluating multiple solutions, Chordiant selected Jive for several key reasons:
• Collaboration: Clearspace integrates all Chordiant's needs into one seamless platform: member profiles, discussion forums, questions and answers, wikis and blogs.
• Community: People are the core focus of Jive's platform; Clearspace fully enables social software development as a conversation.
• Technology: Jive's enterprise-class solution provides an open architecture that is easily modified to support Chordiant's collaboration with customers and ever-changing community needs.
Chordiant's results from Clearspace are significant. In the 24 months before Chordiant launched Clearspace, the company completed three product releases. In the 24 months after Clearspace, Chordiant completed 18 product releases. Clearspace completely changed how Chordiant works and interacts with its customers, allowing the product development cycle to be more collaborative and nimble. Chordiant Mesh also provides full transparency into the product roadmap, the plan for each product release, the content and status of each sprint, the open issues and their priority. In addition, members have instant access to the latest code, tests, and documentation.
"The rich community capabilities of Jive's Clearspace saved us months of development time and allowed our employees, customers and partners to produce better software in a truly social software development environment," said Frank Florence, CMO at Chordiant. "Without Jive's superior technology and advanced collaboration functionality, Chordiant never would have experienced such prolific product development."
"Chordiant brings the face of the new enterprise to life," said Dave Hersh, CEO, Jive Software. "The company's innovative approach to software development, community and customer service takes full advantage of what Clearspace has to offer and is an example of forward-thinking and strategic enterprise communications."
Jive's flagship products, Clearspace and Clearspace Community, are the industry's leading enterprise-class social business software applications that combine the latest content creation tools with community-driven intelligence. Jive is the only platform that can support both outward-facing online customer communities and inward-facing employee collaboration solutions effectively and successfully. By presenting Web 2.0 and traditional communication tools in an intuitive and unified way, Clearspace is transforming the way companies work, resulting in better products, faster processes and a more connected workforce.
For more information about the customers using Jive Software, please visit http://www.jivesoftware.com/customers
About Jive Software
Jive Software is the leader of the enterprise Social Business Software market. Jive brings together employees, partners and customers in a unified collaboration system, allowing them to create better products, faster processes and improved relationships. Its flagship products, Clearspace and Clearspace Community, are used by more than 2,500 customers worldwide, including more than 15% of the Fortune 500. Jive was founded in 2001 and is headquartered in Portland, Oregon. For more information, visit Jive Software online at http://www.jivesoftware.com.
About Chordiant Software, Inc.
Chordiant helps leading global brands with high-volume customer service needs deliver the best possible customer experience. Unlike traditional business applications, Chordiant Customer Experience (Cx) front-office solutions blend multi-channel interaction management with predictive desktop decisioning, enabling companies to capture and effectively anticipate and respond to customer behavior in all channels, in real-time. For global leaders in insurance/healthcare, telecommunications and financial services, this deeper understanding cultivates a lasting, one-to-one relationship that aligns the most appropriate value proposition to each consumer. With Chordiant Cx solutions, customer loyalty, operational productivity and profitability reach new levels of return. For more information, visit Chordiant at http://www.chordiant.com.
Media Contact: Rachel Petersen, Nectar Communications, Rachel@nectarpr.com, 415-637-0576